Frequently asked questions

What should I wear and bring?

Worn-in hiking boots or shoes, or warm, waterproof boots in winter. Comfortable outdoor clothes suited to the weather. A comfortable backpack. Sunscreen, bug spray, sunglasses and a sunhat for summer. Warm layers, toque, mitts, a neck tube for the winter. Your phone (you probably won't get a signal on the trail but you'll still need your camera!), binoculars. Your curiosity and wonder. We'll send you a handy checklist after you book.

What trails will we travel?

Trips will vary by the day, depending on conditions, road closures and hiker needs. We try to hit some of the popular, well-known trails earlier than the crowds, but we also introduce you to some lesser-known routes and destinations. We'll let you know where we're headed after you book, or let us know if there's a route you're keen to try.

Will the trip still go if it's raining or snowing?

Yes, we'll go out in all kinds of weather––we just need to dress for it! Rain and snow doesn't usually last all day and honestly, the forest is lovely in all kinds of conditions. But if a major storm is expected or a tornado, we'll cancel the trip the day before, as we don't want to end up in Oz. You'll get a full refund, unless you want to put your payment toward a future hike.

What is your cancellation and refund policy?

We really hope you can make it out, but if your plans change, you can get a 100% refund if you cancel 7 days in advance of your hike, and a 50% refund if you cancel between 7 days and 48 hours before your hike.

Are your guides certified?

Yes, our guides are certified as Interpretive Specialists and 4-Season Hiking Guides by the Interpretive Guides Association, as well as certified in Wilderness Advanced First Aid by the Wilderness Medical Associates International.

Do you provide transportation?

At this point we are not able to pick you up. We will either take a shuttle with you from Ottawa-Gatineau, or meet you at the trailhead, depending on schedules, routes, or your preferences. We'll let you know where and when to meet after you book.

Can you accommodate vegan and gluten-free diets?

Yes, we can bring you a delicious vegan and/or gluten-free lunch, for you or the whole crowd.

Can you accommodate nut-free diets?

We can easily leave the nuts out of our lunches if asked. But we cannot guarantee that they haven't come into contact with nuts in our cooking facility. If you have a severe nut allergy, we think it's best if you bring your own lunch and snacks just to be sure.

About Big Pine Hikes